Shipping policy
Dolly Kapoor Official is operated by KAP Ventures LLC. Orders are dispatched from our studios in India and from our warehouse in the United States, depending on the piece you have ordered.
Order processing
Orders are processed within 1 to 3 business days of payment being confirmed. Business days are Monday to Friday, excluding public holidays in the dispatch country.
Made-to-order, custom-stitched and bridal pieces are not ready-to-ship. They are created for you only after your order is placed.
Production time varies with the complexity of the handwork, the availability of the fabric and of our karigars, and the wedding season, and it can be considerable. We confirm an estimated production window for your piece by email or WhatsApp after you order.
That estimate is indicative only. It is not a guaranteed delivery date, and production timelines are not grounds for cancellation, refund or compensation once work has begun.
If you are ordering for a specific event date, tell us before you place the order. We will confirm in writing whether that date is achievable. Without that written confirmation from us, no delivery date is promised.
We may contact you before dispatch to confirm measurements, customisation details or delivery address. Delays in responding to us will extend the dispatch date.
Delivery timelines
Once dispatched, estimated transit times are:
- India: 3 to 7 business days
- United States: 3 to 8 business days
- Rest of world: 7 to 15 business days
These are estimates provided by our carriers and are not guaranteed. We are not responsible for delays caused by carriers, customs authorities, weather, strikes, or events outside our control.
Shipping charges
Shipping across India is complimentary. Shipping charges for all other destinations are calculated at checkout based on destination and order weight.
Shipping charges are non-refundable once an order has been dispatched, including where an order is subsequently returned or exchanged.
Customs, duties and import taxes
International orders may attract customs duties, import taxes, GST, VAT or handling fees levied by the destination country. These charges are not included in the price you pay us and are the responsibility of the recipient.
We cannot calculate these charges in advance and we do not refund them. If a shipment is refused, abandoned or returned to us because the recipient declined to pay import charges, any duties, return freight and handling costs incurred will be deducted from any credit issued.
We do not mark shipments as gifts or declare values below the amount paid. Please do not ask us to.
Tracking
A tracking number is emailed to you when your order is dispatched. Please allow up to 24 hours for tracking to become active.
Incorrect addresses and failed deliveries
Please check your delivery address carefully at checkout. We are not responsible for orders delivered to an address entered incorrectly by the customer.
If a parcel is returned to us as undeliverable because the address was incorrect or incomplete, or because the recipient was unavailable after the carrier's attempts, re-delivery will be charged at the applicable shipping rate.
Lost or damaged in transit
If your parcel arrives damaged, or is confirmed lost by the carrier, contact us within 48 hours of delivery (or of the last tracking update, in the case of a lost parcel) at the email address on our Contact information page.
Claims raised outside this window cannot be processed, as our carriers will not accept them.
Please retain all original packaging until any claim is resolved.
Split shipments
Where an order contains both ready-to-ship and made-to-order pieces, we may dispatch them separately at no extra cost to you.
Questions
For any question about a shipment, contact us through the details listed on our Contact information page, quoting your order number.